FREQUENTLY ASKED QUESTIONS

 

What are your pricing rates for Graphics?

 I charge from $5.00 and up for my designs. It all depends on what's being asked. I try to keep it fair and affordable as possible. I believe no artist, promoter or business owners should be paying --what they would to keep their business running.

How do you accept payments?

 Paypal, Debit/Credit ,Cash App & Venmo


How long will it take for me to get my design?

Usually within hours.  Being an entrepreneur and working on my own schedule, i'm usually pretty booked up.  But i can make deadlines asked in advance. Which can take up to 1 to 3 days max.

What program do you use?

adobe Photoshop, adobe illustrator

Do you draw your designs?

Yes, but i also have a team of artist who assist me when needed. Which will bring up the price rate.

Where can I find your music?

You can find my music on any app market, but I usually post them up on my soundcloud page first.

How is my donation spent?

All donations received are usually spent on what was implied during the mention of it. Any donations made without a source, 10% are sent to tithes or sowed into other places the lord places in to my heart. The 90% is used towards my music expenses  and other brands i'm currently working on.

What about international Shipping? 

International orders usually take 1-3 weeks for arrival depending upon customs and size of package. Orders usually arrive in 10-25 business days.  International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. 

A Note To Customers Living Outside the United States
If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.  If you deny paying these imports you will NOT receive a refund for shipping upon the packages return to us - you will only receive a refund for the items purchased.

How can I find my tracking number? 

your tracking number is provided in your confirmation email that is sent after you have completed your purchase. If you're still having a hard time please email xandreMusicMerch@gmail.com

The tracking service shows that my package has been delivered, but I did not receive anything. Why is this?

Please ask your neighbors if they have signed for your package and check your mailbox.  If not there check for your package at your local post office. Remember to bring your ID!  If you still cannot find your package, contact us at  xandremusicmerch@gmail.com

XANDRE MUSIC MERCH is not responsible for lost or stolen merch, if a package says delivered and did indeed never arrive you will need to file a missing claims report at USPS.com or your local post offices website

My package was returned to sender - what do I do now? 

If your package was returned to us you will receive a refund for the cost of the items NOT the shipping - please be careful and make sure to put a valid shipping address for your order.  If you would still like to receive your items please place a NEW order.

I never received my confirmation email of my order?

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems send us an email.

How do I change my order? 

The Xandre Music Merch Store processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by contacting us at xandremusicmerch@gmail.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. We will not be able to add items to an order once it has been submitted.

My item is too big/too small, can I return my item for a different size? 

unfortunately we do not do exchanges of sizes, or returns.  ALL SALES ARE FINAL.

What is your Return Policy? 

ALL SALES ARE FINAL.  If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund if we are out of stock. 

Please include the following with your return:

  • Your mailing address
  • Your phone number
  • Order confirmation number
  • What you are returning and why
  • How you would like us to handle your return or exchange

We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.

MAIL TO:

Contact us at XANDREMUSICMERCH@gmail.com to get an address to return your defective merchandise.  

Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.

 

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